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General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is all data with which you can be personally identified. For more detailed information on data protection, please refer to our privacy policy listed below this text.


Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator. His contact details can be found in the imprint of this website.


How do we collect your data?

On the one hand, your data is collected when you provide it to us. This can be data that you enter in a contact form, for example. Other data is collected automatically or with your consent by our IT systems when you visit the website. These are mainly technical data (e.g. internet browser, operating system or time of the page entry). This data is collected automatically as soon as you enter this website for analytical reasons.


What do we use your data for?

Part of the data is collected to ensure that the website is provided without errors. Other data can be used to analyse your user behaviour.


What rights do you have with regard to your data?

You have the right to receive information free of charge at any time about the origin, recipient and purpose of your stored personal data. You also have the right to demand the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent for the future at any time. You also have the right, under certain circumstances, to request that the processing of your personal data be restricted. Furthermore, you have the right of appeal to the competent supervisory authority. You can contact us at any time at the address given in the impressum for this and other questions on the subject of data protection.


What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect data?

  • When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.

  • We collect data when you use our services. So, when you visit our digital assets and use services, we may collect, record and store usage, sessions and related information.

  • We collect information that you provide to us, for example, when you contact us directly through a communication channel (e.g., an email with a comment or feedback).

  • We may collect data from third party sources as described below.

  • We collect data that you provide to us when you register for our services via a third-party provider such as Facebook or Google.


Why do we collect this data?

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate our services;

  • To develop, adapt and improve our services;

  • To respond to your feedback, requests and wishes and to offer assistance;

  • To analyse request and usage patterns;

  • For other internal, statistical and research purposes;

  • To improve our data security and fraud prevention capabilities;

  • To investigate violations and enforce our terms and policies and to comply with applicable law, regulations or governmental requests;

  • To provide you with updates, news, promotional material and other information relating to our services. In the case of promotional e-mails, you can decide whether you wish to continue to receive them. If not, simply click on the unsubscribe link in these e-mails.

Handling of health data

We reserve the right to keep the data you have submitted with us such as the storage of personal health data (e.g. questionnaires, test results, documentations and any related information given). This data is needed in order to conduct our services (nutrition counselling). All health data is stored on a Google Drive with two-factor password protection.

Duration of storage of the health data

Health data will be stored up to the end of the paid nutrition plan. As some cases may require further nutrition counselling, the duration of storage will then be increased until necessary. All data will be deleted when no longer needed. The storage can be used for the purpose of providing evidence in the event of a legal dispute. The data will only then be deleted when the purpose for further storage no longer applies. Longer-term storage can also take place if you have given your consent (Art. 6 para. 1 letter a DSGVO) or if statutory storage obligations prevent deletion.

Last updated: November 2020

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